1. Terms

These Terms and Conditions ("Terms") govern your use of the website www.VetsKart.com ("Website"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using the Website.

2. Website Content

The content provided on the Website is for informational purposes only and should not be considered as professional advice. We strive to provide accurate and up-to-date information, but we make no representations or warranties of any kind regarding the accuracy, completeness, or reliability of the content.

3. User Accounts

To access certain features or services on the Website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account and to promptly update any changes.

4. User Responsibilities

When using the Website, you agree to:

 a. Comply with all applicable laws and regulations.

 b. Use the Website solely for lawful purposes and in a manner consistent with these Terms.

 c. Refrain from engaging in any activity that may interfere with or disrupt the Website or its servers.

 d. Not attempt to gain unauthorized access to any part of the Website or any other systems or networks connected to the Website.

 e. Not engage in any activity that may infringe upon or violate the rights of others.

5. Intellectual Property

The Website and its content, including but not limited to text, graphics, logos, images, and software, are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or otherwise use any material from the Website without our prior written consent.

6. Third-Party Link

The Website may contain links to third-party websites or resources that are not owned or controlled by us. We are not responsible for the content, practices, or availability of any third-party websites, and you access them at your own risk.

7. Disclaimer of Warranties

The Website is provided on an "as-is" and "as available" basis. We make no warranties or representations, express or implied, regarding the Website, its content, or its availability. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

In no event shall VetsKart or its affiliates, partners, or employees be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of the Website or its content, even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold VetsKart and its affiliates, partners, and employees harmless from any claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees, arising out of or in connection with your use of the Website or any violation of these Terms.

10. Modifications to the Terms

We reserve the right to modify or update these Terms at any time without prior notice. By continuing to use the Website after any modifications, you agree to be bound by the updated Terms.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising.

12. Home Visit and Nearby Vet Facilitation Model

a. Change effective 18 August 2026: VetsKart is a product of Findoly Solution LLP. From 18 August 2026, VetsKart/Findoly does not manage Home Visit or Nearby Vet veterinary services in the previous managed-service manner. The Website accepts your veterinary requirement and Findoly facilitates routing or matching of that requirement to suitable VetsKart/Findoly-verified veterinary professionals.

b. Direct communication: After your requirement is shared or matched, a veterinary professional may contact you directly. You and the veterinary professional are responsible for discussing and confirming availability, appointment details, professional fees/payment, examination, treatment, medicines, certificates, grooming or other services, and follow-up as applicable.

c. Platform role: VetsKart/Findoly facilitates the connection and related technology/communication flow. Unless expressly stated otherwise for a specific service, the veterinary professional is an independent provider and not an employee of VetsKart or Findoly Solution LLP. Verification indicates that VetsKart/Findoly has performed its applicable provider-verification process; it is not a guarantee of availability, treatment outcome, service quality, price, or fitness for a particular purpose.

d. Customer information: By submitting a Home Visit or Nearby Vet requirement and accepting the disclosure shown before submission, you authorize VetsKart/Findoly to process and share the contact, location and requirement information reasonably necessary for suitable verified veterinary professionals to contact you regarding that request, subject to the Privacy Policy.

e. Home Visit record: VetsKart may continue to create an internal Home Visit booking/reference for continuity of the existing Website workflow while the corresponding requirement is also routed through Findoly. A Nearby Vet requirement may be handled directly through Findoly without creating a VetsKart booking record.

13. Emergency Cases

a. VetsKart/Findoly does not provide or guarantee emergency veterinary care through the Home Visit or Nearby Vet requirement flow. If your pet needs immediate medical attention, do not wait for a response to a posted requirement; contact or travel to an appropriate emergency veterinary hospital or clinic immediately.

b. Availability and response time depend on independent veterinary professionals and location. Submission of a requirement does not confirm an appointment or guarantee that a professional will be available.

c. Pet owners remain responsible for seeking timely emergency care when required and for making decisions regarding their pet's health with an appropriately qualified veterinary professional.