Refund & Cancellation Policy
Modified on 16th July 2025
We understand that situations may arise requiring refund or cancellation. vetskart.com ensures fair policies for all our services. Please read below:
1. Home Services (Vaccination, Consultation at Home, etc.):
a. You may cancel your booking anytime before the doctor leaves for your visit without any charges.
b. If you cancel after the doctor has left for your visit an extra fee may be charged for your next home visit as a penalty.
c. No advance payment is required. Payment is collected at your home after the service is completed.
2. Online Consultations:
a. Once payment is made, no automatic refund is provided.
b. If you genuinely feel the consultation was unsatisfactory, you may request a review by writing to us at [email protected] within 24 hours of your consultation.
c. Our team will assess your request, and a refund or reschedule may be granted within 7–10 business days at our discretion.
To request cancellation or refund:
Please contact our support team at [email protected] with your order ID and reason.
Note:
Approved refunds are typically processed within 7 to 10 business days, but may be completed earlier depending on our internal review.
Once processed, the amount will be credited to your original payment method within 3 to 4 business days.
Total time to receive the refund may take up to 14 business days.
1. Home Services (Vaccination, Consultation at Home, etc.):
a. You may cancel your booking anytime before the doctor leaves for your visit without any charges.
b. If you cancel after the doctor has left for your visit an extra fee may be charged for your next home visit as a penalty.
c. No advance payment is required. Payment is collected at your home after the service is completed.
2. Online Consultations:
a. Once payment is made, no automatic refund is provided.
b. If you genuinely feel the consultation was unsatisfactory, you may request a review by writing to us at [email protected] within 24 hours of your consultation.
c. Our team will assess your request, and a refund or reschedule may be granted within 7–10 business days at our discretion.
To request cancellation or refund:
Please contact our support team at [email protected] with your order ID and reason.
Note:
Approved refunds are typically processed within 7 to 10 business days, but may be completed earlier depending on our internal review.
Once processed, the amount will be credited to your original payment method within 3 to 4 business days.
Total time to receive the refund may take up to 14 business days.